Frequently Asked Questions

Racin Boys Radio Website FAQ

I can't remember my password

You have the opportunity to retrieve your password, you can retrieve your password by clicking here all you need to do is enter in the email address you used when you subscribed. If you still are not able to get your password, use our contact form here and select Help & Support from the dropdown and our webmaster will help retrieve your password.

I am having problems logging into my account

If you cannot log into your account and you know you have the correct password and have went through the forgot password form. Please make sure you have your cookies enabled as well as Javascript enabled on your browser as Cookies and javascript is used throughout the website. If you still have problems logging into your account, please use our contact form select Help & Support and provide as much information as possible so we can get you up and going!

What is Silverlight? Why do I have to install it?

Silverlight is a Microsoft web based streaming platform. Similar to Flash Silverlight provides a platform to which allows RacinBoysRadio a way to provide you live streaming coverage. You will need to install silverlight in order to listen in. More information can be found at http://www.microsoft.com/silverlight/

I missed the first day of the webcast, can i listen to a recorded copy?

Yes in addition to access to the Live stream, RacinBoys will be uploading MP3 versions of the webcast. All subscribed members will have access to these within 48hrs after the webcast. All you will need to do is log in, once logged in clck on the "Members Area" in the navigation.

Media Player FAQ

I cannot connect or the content won't play.
* Please make sure that your computer has the latest free and computer safe Windows Media Player. If you do not have Windows Media Player, download it from the Microsoft download center. Once you have been redirected, follow the instructions to install the Windows Media Players that is compliant with your system. * Please make sure that you are connected to the Internet. * Firewalls, especially corporate firewalls, will often restrict streaming to conserve bandwidth. If your system is behind a firewall, please contact your network administrator to open up your firewall to allow your system to access this stream via port 80 or verify that they allow streaming media to be played over the network. If you have access to your firewall, consult its log files to see if it allows different stream protocols (MMS/HTTP). Please note - Most off the shelf hardware firewalls such as Netgear or LinkSys will not block the streaming media. Please note - Most software firewalls will block access to streaming media. If you think this is the case, turn off the firewall and try to connect to the stream. If you are able to stream then you'll need to review your help files for opening your software firewall for streaming media. * Virus protection software such as Norton Anti Virus, McAfee and Zone Alarm has certain configurations that interfere with streaming media. If you think your virus protection is blocking your stream, turn off virus protection and try to access the stream. If you are successful, then verify your virus protection software is not blocking web page plugins, ActiveX controls, or streaming protocols (HTTP/MMS).

I click on the link to launch the player and nothing happens.

Pop-up blocking software will block the player because it launches as a pop-up window. You may need to disable your pop up blocker to allow the player to launch.

The player is working, but I do not hear any thing.

If you are listening to a Liquid Compass radio station, you may notice periods of intermittent interruptions, or silence, during the broadcast. These periods of silence are normal, as these periods of silence are covering local on-air commercials (which we are not allowed to broadcast over the internet). Understand that you have not lost the stream, as the broadcast should resume after the commercial set is over (commercial sets vary from two to five minutes long). Once the station has a full advertising inventory, you will not hear these periods of silence.

Why does Virus Protection software affect streaming?

Protection software such as Norton Anti-Virus, McAfee and Zone Alarm, has certain configurations that interfere with receiving streaming media.

Please turn off your virus protection software, and try to reconnect. If you are successful, then follow some of the suggestions below to allow you to listen with the virus protection running. Please consult your virus protection's help files to assist with the configuration.

Try adding the web page's URL to your trusted sites section. Please check your virus protection settings to determine what is being blocked. Check to see if you are blocking internet plug-ins or pop-ups.

Check to see if streaming ports are being blocked by watching your Log Files. To review your Log Files please do the following: 1. Open Log files (be sure virus protection is turned on) 2. Connect and try to open the player 3. Check virus log files to see if anything is being blocked

What's a firewall and why does it matter if I am behind one?

Basically, a firewall is a software or hardware device that provides security for a computer network. The main purpose of a firewall is to keep uninvited guests from browsing your network and to serve as the gatekeeper for all incoming and outgoing traffic.
If you are behind a firewall (if you are at work, this is very likely) it may be blocking off the ports which allow access to the stream. It may also be doing packet inspection and restricting the file types necessary for successful streaming. If your system is behind a firewall, please contact your network administrator to open up your firewall to allow your system to access this stream via port 80 or verify that they allow streaming media to be played over the network. Local or remote proxy servers may also interfere with your ability to connect to the stream.

My network is asking for a user name and password.

Liquid Compass does not require a user name or password to listen to its streams. This prompt is coming from your proxy server or asking for your network login. If you connect to the internet via a proxy server, you will need to configure your windows media player proxy settings to match that of your browser. DO NOT just select use same settings as internet browser.

Can I access streaming media from a dial-up connection?

Yes you can access the stream from a dial-up connection, however you will need to connect at a speed greater than 32 kbps. To determine your connection speed or bit rate on a PC, connect to the internet. While connected to the internet move your mouse over the icon that appears in the lower right hand cornet next to the clock on your desk top. While you mouse over the icon a small window will pop-up displaying your connection speed.

I am usually able to listen, but today I cannot connect.

Several factors could be causing the issue. Often software programs which perform 'auto-updates' can install updates that interfere with the Windows Media Player. Please reinstall the Windows Media Player and try to connect to the stream. If you are still having trouble please fill out our support form.

Audio FAQ

Why is the audio stream stopping and/or cutting-out?

Why do I hear advertisements on the streaming broadcast?

Re-broadcasting on-air radio ads is constrained by the American Federation of Television and Radio Artists (AFTRA). Therefore, the advertisements are overlaid by either dead-air or internet-only ads. The internet only advertisements help to generate revenues to support internet streaming, so that you are able to listen to your favorite station online without paying for the service.

I am unable to keep a consistent stream.

If you see 'accessing stream' in the now playing window when you are experiencing your issues, please follow the directions in this document and fill out our Technical Support Form.

The audio sounds choppy / re-buffers frequently?

* The faster the internet connection, the better the stream. When your computer is not receiving data fast enough, the player tries to catch up. The result is interrupted audio or video. * The flow of audio can also be interrupted by internet congestion. Congestion and delays are due to insufficient bandwidth during high activity on the Internet, or at your Internet Service Provider (ISP). Streaming can be affected in places (such as businesses) where many people are on the same IP address and sharing bandwidth. * If you see 'accessing stream' in the now playing window when you are experiencing your issues, please follow the directions in this document and fill out our Technical Support Form. * If your memory or cache/temporary file folders are full, audio streaming errors may occur. Try emptying these folders, and the recycling bin. After you have deleted some files it may also be helpful to reboot your machine in order to free-up some more memory. Closing some windows and applications may also help.

The audio plays too fast/sounds like a chipmunk.

Check your sound card to see if it allows 22 kHz audio.

After listening for 15 minutes, the connection drops.

Certain ISPs will disconnect users after 15-30 minutes if no activity is sensed by the ISP's system. The ISP will accept request for any link and reset the disconnect clock. Check with your local ISP if you suspect problems.

Why doesn't the live stream match what I hear on the radio?